Once PG&E crews have received permission from first responders to enter an area, they begin the assess, repair and restoration process. When safe, the first step is damage assessment. Typically, this occurs in 12 to 24 hours. With the LNU Complex Fire, PG&E has to replace multiple power poles and has indicated the process could take up to 4 weeks. PG&E workers will be onsite to make the area safe to receive electric service by working to repair PG&E facilities (poles, towers and conductor).
Based on the time required to make any needed repairs, an estimated time of restoration is established and communicated to the customer. If a home or business has sustained too much damage to safety restore service, repairs will need to be completed by the customer before service is restored.
If you don’t have power to your property, contact PG&E ((800) 448-4743). If power is available to your property, then:
Contact the Solano County Building Official to evaluate your system for operability and a potential auxiliary power source (707) 784-4750.