FEMA

If you sustained losses from the August Fires in Butte, Lassen, Mendocino, Napa, San Mateo, Santa Clara, Santa Cruz, Solano, Sonoma, Stanislaus, Trinity, Tulare or Yolo, you can now apply for assistance.

To begin the process:

1. Apply online with the Federal Emergency Management Agency (FEMA)        OR
2. Call 1-800-621-FEMA (3362) or 800-462-7585 (TTY).
3. Download the FEMA Mobile app to a smartphone or tablet

We encourage you to apply online whenever possible.  FEMA Recovery process flyer.

Please review “Know the Facts, Ignore the Myths and Rumors” to obtain accurate information about FEMA assistance.

Applicants with questions about their FEMA registrations should call the FEMA Helpline between 7 a.m. and 10:30 p.m. PST.

Important! If you have insurance, FEMA’s process may designate you “inelgible” for benefits even though they may rightfully be yours. If you receive a denial letter, you may appeal/reapply within 60 days to keep your file open with FEMA while you settle your claim with your insurance provider.  Details Matter when Filing a FEMA Appeal 11.19.20 PDF.

• FEMA cannot duplicate insurance payments, but may be able to help where homeowner’s insurance did not.
• You have up to 12 months from the date you apply with FEMA to submit your insurance settlement records for review. If your settlement has been delayed longer than 30 days from the time you filed your claim, you may write FEMA to explain the reason for the delay. Any funds you get from FEMA would then be considered an advance and must be repaid when you get your settlement.

When applying, you will be asked for information that includes your:

1. Social Security Number (SSN) OR the SSN of a minor child in the household who is a U.S. Citizen, Non-Citizen National, or Qualified Alien
2. Annual Household Income
3. Contact Information (phone number, mailing address, email address*, and damaged home address)
4. Insurance Information (coverage, insurance company name, etc.)
5. Bank Account Information (if you are eligible to receive financial assistance, the money can be deposited in your account)

*If you would like to review your application status online, you must provide an email address. If you do not provide an email address, you will have to contact FEMA to get updates on the status of your application.

Undocumented immigrants may be eligible for resources and services
For information, download the Guide to Disaster Assistance Services for Immigrant Californians (English / Spanish) from the California Department of Social Services website.