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Solano County’s Virtual Local Assistance Center provides clear and accurate information to improve the health and well-being of our community during the wildfires. In person local assistance is available by appointment at the Solano County Administration Center, 675 Texas, Fairfield CA. Please call (707) 784-1575 to schedule your appointment.

City of Benicia

How do I get my gas turned back on?

Once PG&E crews have received permission from first responders to enter an area, they begin assessments of gas infrastructure. Assessments may begin immediately and are typically completed within 24 hours. The pipeline system must be purged to remove any air before natural gas is resupplied to the line and then safely delivered to homes or...

When will PG&E restore my lost power?

Once PG&E crews have received permission from first responders to enter an area, they begin the assess, repair and restoration process. When safe, the first step is damage assessment. Typically, this occurs in 12 to 24 hours. With the LNU Complex Fire, PG&E has to replace multiple power poles and has indicated the process could...

Is there financial relief for PG&E customers?

PG&E offers some additional support to customers experiencing a natural disaster.

Is Solano County impacted by rotating power outages?

Like other parts of California, Solano County could be impacted by rotating power outages due to extreme heat and high energy demand. Currently, there is no “flex alert” in place.

Property Recovery

The building and many of the things in your home may have been badly damaged by flames, heat, smoke and water. You may find things that the fire did not burn up but are now ruined by smoke and soggy with water used to put out the flames. Anything that you want to save or...

Make Sure to:

Stay out of any building that has water around it. Keep away from loose or dangling power lines. Report them immediately to the power company. Contact your insurance agent. Do not discard damaged goods until an inventory has been taken. Save receipts for money spent relating to fire loss. Your insurance agent may provide immediate...

Checking Household Items

Hazardous Materials such as household cleaning products, paint, batteries, gasoline, contaminated fuel, and damaged fuel containers need to be safely handled to protect the environment and human health. Hazardous materials such as household cleaning products, paint, batteries, gasoline, contaminated fuel, and damaged fuel containers need to be safely handled to protect the environment and human...

Electrical, Plumbing and Heating Systems

Report damage to Solano County Building Division (707) 784-6765 or contact PG&E anytime at (800) 743-5000. If you see sparks, broken or frayed wires, or if you smell hot insulation, turn off the electricity at the main fuse box or circuit breaker. If there is a pool of water on the floor between you and...

Check for Structural Damage

Take photographs of the damage. You may need these to substantiate insurance claims later. Check for smoke and embers throughout the home, including the attic. Report damage to Solano County Building Division (707) 784-6765 or contact PG&E anytime at (800) 743-5000. Check the outside of your home before you enter. Look for loose power lines,...

Where can I get free food?

There are weekly drive-thru style distributions in locations throughout Contra Costa and Solano counties. You can pick up a box of nonperishable food and a bag of produce for each household. You do not need to be a resident of the city with the distribution to receive food. Learn more.

How do I return home safely?

When you return back to your property after a fire, be cautious of structural damage, utilities, hidden embers, and soot. Throw away food, beverages and medicine exposed to heat, smoke or soot. Food that was in the freezer can be used if it still has ice crystals on it. If not, discard it. Learn more.

Town / City / County Websites

How do I apply for cash assistance through CalWorks?

The California Work Opportunity and Responsibility to Kids (CalWORKs) program is a cash assistance program that provides temporary help for eligible families with (or expecting) children. If a family has little or no cash and needs housing, food, utilities, clothing or medical care, they may be eligible to receive immediate short-term help. Families that apply...