SolanoCountyRecovers: The official website for wildfire response and recovery.

Archives: FAQs

How do I find information about cell service in my area?

Comcast:  Updates online at Comcast California Blog Sonic:  Updates online at ( AT&T:  California Wildfires: Response & Live Updates PG&E:  (800) 448-4743

How do I spot and protect myself against a fraudulent contractor?

Only use contractors licensed by the state of California Get a written estimate of costs and get estimates from more than one contractor Demand and check references Ask for proof of insurance (liability and Worker’s Compensation) Insist on a written contract and refuse to sign a contract with blank spaces Get any guarantees in writing … Continued

How do I know if a contractor is licensed?

Check with the Department of Consumer Affairs to find out how to select a licensed, qualified contractor; check the status of a contractor license; negotiate a clear contract; prevent disputes and mechanics liens; and resolve contractor disputes.

How do I get a small business disaster loan?

When a federal disaster is declared, the Small Business Association is authorized to offer low-interest disaster loans to businesses of all sizes (including landlords), private nonprofit organizations, and to individual homeowners and renters who have sustained damage. SBA disaster loans are the primary source of federal long-term disaster recovery funds for disaster damage not fully … Continued

Do I need to file a claim or can I just rely on FEMA?

By law, FEMA cannot give you money for items that your insurance covers, (this would be considered a duplication of benefits), but FEMA may be able to help with uncompensated losses or unmet needs not covered by your insurance company. If you have not already contacted your insurance agent to file a claim, please do … Continued

How do I apply for FEMA?

Call 1-800-621-FEMA (3362) or visit as soon as possible. Disaster assistance applicants, who have a speech disability or hearing loss and use TTY, should call 1-800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 1-800-621-3362. The toll-free telephone numbers will operate from 4 a.m. to 8 p.m. Pacific Daylight Time … Continued

How do I get my gas turned back on?

Once PG&E crews have received permission from first responders to enter an area, they begin assessments of gas infrastructure. Assessments may begin immediately and are typically completed within 24 hours. The pipeline system must be purged to remove any air before natural gas is resupplied to the line and then safely delivered to homes or … Continued

When will PG&E restore my lost power?

Once PG&E crews have received permission from first responders to enter an area, they begin the assess, repair and restoration process. When safe, the first step is damage assessment. Typically, this occurs in 12 to 24 hours. With the LNU Complex Fire, PG&E has to replace multiple power poles and has indicated the process could … Continued

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